Returns & Refund Policy

Jewelry Bay Order Cancellation Policy

At Jewelry Bay, we begin processing orders promptly so that your jewelry reaches you as quickly as possible. Please review the following cancellation terms before placing your order. Physical Products • Orders can be cancelled only before the order has been shipped. • Once an order has been shipped, it cannot be cancelled. • Cancellation requests should be made as soon as possible after placing the order. Cancellation Process To request cancellation, please contact Jewelry Bay through the contact details provided on our website and share your order number and registered contact details. We will confirm whether the order is still eligible for cancellation. Refund for Cancelled Orders If a cancellation is approved before the order is shipped, any applicable refund will be processed to the original payment method. Refund processing and crediting timelines may vary depending on the payment provider or bank. Orders Already Shipped Orders that have already been shipped cannot be cancelled. If you receive a product that is damaged, defective, incorrect, or not received, please contact Jewelry Bay and refer to the applicable Return & Refund Policy. Wrong or Defective Product – Unboxing Video Mandatory An unboxing video is compulsory for any claim involving a wrong, damaged, defective, or missing product. The video must clearly show the package from the time it is received, including the sealed outer packaging, shipping label, opening of the package, and the product/items inside. Claims without a clear and continuous unboxing video may not be accepted. Please do not discard the original packaging, labels, or product until your claim has been reviewed and resolved. Important Notes • Cancellation is subject to the order's processing and shipping status. • Jewelry Bay cannot guarantee cancellation once an order has entered the shipping process. • Any refund, where applicable, will be handled in accordance with the payment method and applicable policies. • For wrong or defective product claims, the mandatory unboxing video must be provided as supporting evidence. Jewelry Bay reserves the right to update this Order Cancellation Policy from time to time. The latest version published on the website will apply.