Delivery Information

Jewelry Bay

Shipping Policy

 

At Jewelry Bay, we aim to process and deliver your orders safely and as quickly as possible. Please read the following shipping terms before placing your order. 1. Order Processing Time All orders are generally processed and dispatched within 1–2 business days after successful payment and order confirmation. During festive seasons, sales, holidays, or periods of high order volume, processing may take longer. We will make every reasonable effort to dispatch your order as quickly as possible. 2. Delivery Time Once dispatched, orders are typically delivered within 3–7 business days, depending on the delivery location and courier service. Delivery timelines are estimates and are not guaranteed. Remote locations, courier delays, weather conditions, festive-season demand, public holidays, or other unforeseen circumstances may result in additional delivery time. 3. Shipping Charges Applicable shipping charges, if any, will be displayed at checkout or communicated to the customer before order confirmation. Shipping charges may vary depending on the order value, delivery location, or applicable offers. 4. Order Tracking Once your order has been shipped, you may receive a tracking number or tracking information through the contact details provided with your order. You can use the tracking information to follow the shipment's progress. 5. Delivery Address Customers are responsible for providing a complete and accurate delivery address, including the correct name, mobile number, PIN code, flat/house number, street, area, and other required details. Jewelry Bay will not be responsible for delivery delays, failed deliveries, or additional charges caused by an incorrect, incomplete, or outdated address or contact information provided by the customer. 6. Failed or Delayed Delivery If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or the delivery is otherwise unsuccessful, the courier may attempt re-delivery or return the parcel to Jewelry Bay according to its procedures. If an order is returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the parcel, or other reasons attributable to the customer, any re-shipping may be subject to additional shipping charges. 7. Damaged, Wrong or Defective Products An unboxing video is compulsory for any claim involving a wrong, damaged, defective, or missing product. The video should clearly show the sealed package, shipping label, opening of the parcel, and the products received. Claims without a clear and continuous unboxing video may not be accepted. Please retain the original packaging, shipping label, and product until the claim has been reviewed and resolved. For further details, please refer to the Jewelry Bay Return & Refund Policy. 8. Shipping Delays Jewelry Bay is not responsible for delays caused by courier partners, weather conditions, natural events, public holidays, strikes, high-volume periods, incorrect address details, or other circumstances beyond our reasonable control. 9. Contact Us For questions regarding your shipment or delivery, please contact Jewelry Bay through the contact details provided on our website. Please keep your order number ready so that we can assist you more efficiently. Jewelry Bay reserves the right to update this Shipping Policy from time to time. The latest version published on the website will apply to orders placed after the update.